Prymaxe: A happy story
Posted: Tue Jan 08, 2019 8:23 am
Bought a couple of pedals off Prymaxe last year. The Keeley arrived in perfect condition but the Grand Canyon looked like this:
Getting a replacement sorted from the other side of the world........great.
So I contact them, get referred to Zach in customer service.
"Could you send me photos please?"
Done.
"Right; here's an address and shipping instructions. Send it back and send me a copy of the shipping receipt. We'll reimburse you for the cost."
Done.
I come back from my Xmas break and there's my new, perfect condition pedal. And my shipping refund is in my account.
Well done Prymaxe, one could not ask for more.
Getting a replacement sorted from the other side of the world........great.
So I contact them, get referred to Zach in customer service.
"Could you send me photos please?"
Done.
"Right; here's an address and shipping instructions. Send it back and send me a copy of the shipping receipt. We'll reimburse you for the cost."
Done.
I come back from my Xmas break and there's my new, perfect condition pedal. And my shipping refund is in my account.
Well done Prymaxe, one could not ask for more.