Gear Aquisition Syndrome is a serious disorder.... FX etc

Moderators: Slowy, Capt. Black

User avatar
BY Slowy
#813587
Bought a couple of pedals off Prymaxe last year. The Keeley arrived in perfect condition but the Grand Canyon looked like this:

IMG_1967.JPG
:(

Getting a replacement sorted from the other side of the world........great. :roll:

So I contact them, get referred to Zach in customer service.
"Could you send me photos please?"
Done.
"Right; here's an address and shipping instructions. Send it back and send me a copy of the shipping receipt. We'll reimburse you for the cost."
Done.
I come back from my Xmas break and there's my new, perfect condition pedal. And my shipping refund is in my account.

Well done Prymaxe, one could not ask for more.
User avatar
BY Olderama
#813588
Whats wrong with white anyway ?
User avatar
BY Zaulkin
#813592
Nice.

I've had at least two pedals from them get lost in the post over the years. They immediately sent replacements and offered a discount on future purchases as soon as I made contact. Can't tell if they just realised they'd messed up or if they're nice - I haven't had any other items go missing (touch wood). Never honoured my discount though lol.