I dealt with their customer service. Was amazing!
I bought a unit and it arrived DOA. They went out of their way to get me a new one ASAP. Including calling me at about 4am their time as it was the only time that suited me that day.
When your amp doubles as a pyrotechnic and smoke machine...
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Re: When your amp doubles as a pyrotechnic and smoke machine...
An update for anyone who may be interested:
I emailed Matrix and they got back to me very quickly. They advised me to send it to them as they have seen a lot of disasters involving techs who don't understand their design. So it is now on its way to the UK. Not the cheapest way to deal with it but hopefully the outcome will be worth it.
I emailed Matrix and they got back to me very quickly. They advised me to send it to them as they have seen a lot of disasters involving techs who don't understand their design. So it is now on its way to the UK. Not the cheapest way to deal with it but hopefully the outcome will be worth it.