When your amp doubles as a pyrotechnic and smoke machine...

Discuss the stuff that makes your ears bleed.

Moderators: Slowy, Capt. Black

User avatar
sopachrga
Vintage Post Junkie
Vintage Post Junkie
Posts: 3385
meble-kuchenne.warszawa.pl
Joined: Mon Oct 31, 2005 3:26 pm
Location: Christchurch
Has liked: 16 times
Been liked: 59 times

Re: When your amp doubles as a pyrotechnic and smoke machine...

Post by sopachrga »

I dealt with their customer service. Was amazing!
I bought a unit and it arrived DOA. They went out of their way to get me a new one ASAP. Including calling me at about 4am their time as it was the only time that suited me that day.
Ummm....

Basket Case
Vintage Post Junkie
Vintage Post Junkie
Posts: 2932
Joined: Fri Oct 06, 2006 9:06 am
Location: Whangarei
Has liked: 49 times
Been liked: 108 times

Re: When your amp doubles as a pyrotechnic and smoke machine...

Post by Basket Case »

An update for anyone who may be interested:

I emailed Matrix and they got back to me very quickly. They advised me to send it to them as they have seen a lot of disasters involving techs who don't understand their design. So it is now on its way to the UK. Not the cheapest way to deal with it but hopefully the outcome will be worth it.

Post Reply